Shaping the world of digital interactions
Deliver secure, trusted, and customer-centric experiences in banking.
Tanla / Healthcare
Revolutionizing Patient Engagement with Advanced Communication
Empower healthcare with seamless, secure, and patient-first communication experiences.
Unlock the boundless potential of digital healthcare interactions in an increasingly complex environment, while enhancing patient trust through seamless care journeys and uncompromising security that safeguards every step.
Create healthier, lasting connections.
Discover how to revolutionize healthcare
Featured Solutions by Use Case
Accelerate CASA account acquisitions
Say goodbye to lengthy and complicated account opening procedures. Provide customers with quick and effortless journeys across OTT channels, featuring simplified KYC processes, all while ensuring compliance and security. Deliver a refined customer experience and revolutionise acquisition of CASA accounts through predictive intelligence.
Effective management of loan portfolio health
Empower your business with our cutting-edge solutions to actively and effectively reduce loan delinquency rates. Proactively engage with customers by automating personalised reminders through preferred communication channels, including SMS, OTT channels, and push notifications. This involves equipping your workforce with real-time insights for streamlined communications, enhancing overall effectiveness.
Amplify up-sell and cross-sell opportunities
Optimise your conversion rates with our personalised targeting and profiler capabilities, supported by exceptional analytical expertise and proprietary intelligence-driven recommendations. Discover how to elevate your bank's efficiency by harnessing innovative technology that enables precise and scalable customer targeting, driven by conversion propensity.
Improve customer satisfaction for on-demand services
Boost customer loyalty with real-time, customised support for on-demand banking services - card blocking, cheque cancellation, ATM locations services, application status inquiries, and much more. Our solutions are designed to deliver rapid, efficient, and highly personalised responses, while optimising customer service costs.
Protect banking customers from scams and spams
Ringfence your customers from fraudulent activities by implementing real-time identification and blocking SMS phishing attacks and spams – driven by AI/ML engines. Making the customer’s banking experience safe and secure elevates your brand image as a trusted banking partner.
Emerge as a reliable partner with timely delivery of critical information
Guarantee the prompt delivery of critical banking information, including account transactions, one-time passwords (OTPs), account updates, and more, with significantly reduced latency. Empower customers by sharing essential updates in a secure, transparent, and real-time manner across communication channels. This allows them to stay up-to-date and make informed decisions regarding their financial matters.
Uphold data protection, privacy, and compliance
Cultivate a foundation of trust with your customers by enhancing data privacy and proactively addressing compliance requirements. With end-to-end encryption and secure data storage, you can elevate the bank’s commitment to protecting customer data and honouring user consent/preferences.
Appointment Management
Automate appointment reminders, confirmations, and cancellations via SMS, WhatsApp, or email, reducing no-shows and streamlining the scheduling process for hospitals and clinics.
Prescription Reminders & Refill Notifications
Send automated prescription reminders and refill notifications to patients through their preferred communication channels, ensuring timely medication adherence.
Telemedicine Support
Enable secure communication between doctors and patients for virtual consultations, offering SMS, RCS, and WhatsApp as channels for sending follow-up advice, consultation links, and treatment instructions.
Lab Results Notifications
Provide real-time alerts to patients with secure delivery of lab results, reducing delays and ensuring critical medical information reaches patients efficiently.
Health Insurance Updates & Claims
Offer policyholders real-time updates on insurance claims, payment reminders, and policy renewal notifications through secure and compliant messaging services.
Post-Discharge Follow-Up
Automate follow-up communications with discharged patients, offering reminders for follow-up visits, medication regimens, and health monitoring tips via SMS or WhatsApp.
Emergency Alerts
Deliver urgent health updates, hospital notifications, or emergency information through SMS or push notifications to patients, caregivers, and healthcare workers during crises or urgent medical situations.
Two-Factor Authentication for Patient Portals
Ensure secure access to healthcare systems and patient portals with two-factor authentication (2FA) using SMS or app-based verification, safeguarding patient data.
Wellness & Preventive Care Programs
Send personalized messages promoting wellness programs, preventive care tips, vaccination reminders, and health awareness campaigns, helping healthcare providers maintain consistent patient engagement.
24/7 Virtual Assistance
Provide round-the-clock support with AI-powered virtual assistants. From answering FAQs to directing patients to the right department, our solutions ensure you never miss a patient query.
Connect with an expert
Engage with Tanla's experts to explore opportunities, address challenges, and transform patient care with innovative communication solutions.
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