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Wisely - Smart Routing

Deliver a quality experience to your customers by harnessing the power of AI/ML. With dynamic channel selection, you can minimise complaints and ensure best-in-class delivery.

Business professional, comfortable with technology. Working on laptop

Navigate the complexities of communication by choosing the ideal route to engage with customers based on performance, cost, and preferences. Guarantee swift delivery of messages with our intelligent routing.

Optimise communication performance and cost.

Benefits

Business professional, comfortable with technology. Working on laptop

Optimised costs and conversions

Unlock cost savings and boost channel ROI with AI-driven precision. Let AI select the most cost-effective channel and high-converting communication method for each interaction, ensuring efficiency and effectiveness in every engagement.

Business professional, comfortable with technology. Phone in hand

Best-in-class delivery

Create a virtual barrier between your customers and a harmful phishing SMS. With top-tier AI/ML techniques, we provide unparalleled defence by dissecting every aspect of SMS traffic – sender reputation, message intent, call-to-action.

Business professional, comfortable with technology. Working on laptop

Focus on core operations

Cut out the complexity of choosing the right communication channel and focus on your core operations, by entrusting channel, provider, and time selection to our intelligent systems.

Business professional, comfortable with technology. Working on laptop

Reduced customer complaints

Enhance customer satisfaction with AI-led routing, which takes into account your customer’s preferences and channel affinity.

Business professional, comfortable with technology. Working on laptop

Optimised costs and conversions

Unlock cost savings and boost channel ROI with AI-driven precision. Let AI select the most cost-effective channel and high-converting communication method for each interaction, ensuring efficiency and effectiveness in every engagement.

Business professional, comfortable with technology. Phone in hand

Best-in-class delivery

Create a virtual barrier between your customers and a harmful phishing SMS. With top-tier AI/ML techniques, we provide unparalleled defence by dissecting every aspect of SMS traffic – sender reputation, message intent, call-to-action.

Business professional, comfortable with technology. Working on laptop

Focus on core operations

Cut out the complexity of choosing the right communication channel and focus on your core operations, by entrusting channel, provider, and time selection to our intelligent systems.

Business professional, comfortable with technology. Working on laptop

Reduced customer complaints

Enhance customer satisfaction with AI-led routing, which takes into account your customer’s preferences and channel affinity.

Discover the possibilities of our platform

Dynamic Channel Selection

Guarantee optimal delivery and customer satisfaction with a system that dynamically selects the best channel for each message.

Fallback & Retry Mechanism

Ensure message delivery and stay protected from channel failures, by automatically initiating a retry and opting for an alternative channel.

Drag & Drop Workflow Builder

Simplify how you design, modify, and visualise the entire communication workflow across channels - including triggers, conditions, and actions.

User-centric Algorithms

Prioritise customer choices by using AI/ML for optimal communication routes, based on channel affinity, delivery rate, pricing, etc.

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Understand how Tanla can transform your digital interactions. Our team is ready to help.

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Business professionals, comfortable with technology. Phone in hand