CUSTOMER SERVICE DELIVERY (REGULATORY OPERATIONS)

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Member Operations

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• Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service
• Work with the Seniors & Account Managers to address customer complaints and maintain required documentation.
• Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency
• Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters
• Manage customer feedback, ensuring a swift response and resolution
• Ensure internal databases (Excel) are kept up to date and correct
• Carry out trend analysis to proactively spot any potential problems & communicate this to clients & partners
• Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident & work with internal teams to ensure a speedy resolution.
• Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs
• Work alongside Account Management to develop the customer's existing portfolio and increase revenue for the business

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Should be a graduate

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• Should have strong commend in Articulation – English & Hindi
• Must have 0-3 yrs exp in managing the clients – Customer service, KYC & Risk management

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• Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.

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We champion diversity and are committed to creating an inclusive environment for all employees

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https://www.tanla.com

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